Warranty Policy

1. General Warranty Terms and Conditions

1.1 Warranty Eligibility

Valid proof of purchase (original invoice/receipt) is mandatory for all warranty claims.
Products must be purchased directly from Ability Infotech or its authorized dealers/branches.
Extended warranty registration must be completed within 14 days of purchase date.
Warranty coverage begins from the date of purchase as indicated on the invoice.

1.2 Warranty Duration and Coverage

Standard warranty period varies by product model (refer to product-specific documentation).
Coverage continues for the remaining unexpired period following any repairs or replacements.
Repair/service time does not reduce or extend the original warranty period.
Promotional items, free gifts, and complimentary products are excluded from warranty coverage.

1.3 Service and Repair Framework

All warranty repairs/spare replacements will be done exclusively through authorized service centers.
Service center decides whether repairs are on-site or at the facility.
Replacement parts may be new, refurbished, or reconditioned meeting workable specs.
Replaced defective parts become the property of Ability Infotech.
Accessories are not included with repaired/replacement units unless covered.

2. Service Delivery and Customer Responsibilities

2.1 Geographic Service Coverage

For installations beyond municipal limits of authorized centers, customers bear collection, transport, and service expenses.
Inspection charges apply for diagnostic evaluations.
Professional installation/demo services are available at applicable charges and must be used within 1 months of purchase.

2.2 Warranty Limitations and Scope

Obligation is limited to repair or replacement of defective components.
If spare parts are unavailable, depreciation guidelines determine resolution.
No liability for consequential damages, data loss, third-party claims, or economic losses.
Third-party software, apps, or content are not covered.

3. Complete Warranty Exclusions

3.1 Purchase and Authentication Exclusions

Products not purchased from authorized outlets/dealers.
Units with removed/altered/tampered serial numbers or labels.
Products lacking valid purchase documentation.

3.2 Usage and Handling Exclusions

Damage from not following operating instructions.
Defects from improper handling, misuse, abuse, or negligence.
Normal wear/tear, cosmetic damage, or gradual performance loss.
Display issues from humidity when functionality is unaffected.

3.3 Environmental and External Factor Exclusions

Damage from lightning, surges, voltage fluctuations, or electrical issues.
Damage from natural disasters, floods, extreme weather.
Pest, insect, or rodent-related damage.
Non-compliant site conditions (temperature, humidity, ventilation).

3.4 Modification and Tampering Exclusions

Unauthorized modifications, alterations, or repairs.
Installation of incompatible accessories/software/components.
Damage from circuit modifications or tampering.
Battery damage from short-circuit, tampering, or improper charging.

3.5 Damage Exclusions

Any form of liquid/water/moisture damage.
Corrosion/oxidation from liquid or humidity exposure.
Internal failures from spills, flooding, or submersion.
Lightning, abnormal voltage, power surges, or Acts of God
Pest or insect infestation

4. Warranty Process and Dispute Resolution

4.1 Claim Process

Claims must be initiated via authorized service centers with proof of purchase.
Diagnostic inspection may be required.
Service center decisions are binding and final.
Customers may need to demonstrate the defect or describe failures.

4.2 Legal Jurisdiction

All disputes fall under Ghaziabad jurisdiction.
Legal proceedings in Ghaziabad courts only.
Governed by Indian consumer protection laws.

5. Model-Specific and Extended Warranty Provisions

5.1 Extended Warranty Options

Terms vary by model.
Promotional offers subject to model limitations.
Must be purchased and registered within specified time.
Additional terms may apply.

5.2 Special Considerations

Replacement units may differ in appearance or minor specs.
Spare parts availability depends on production schedules.
Discontinued models may be replaced with equivalents.
Coverage is non-transferable to other buyers.

Important Notice: This warranty policy is updated periodically. Keep purchase documents & product box. Refer to latest policy at authorized service centers. For queries, contact official customer support.